Patients & Visitors
For your child, the most important part of their healthcare team is their family members and support system. Being prepared for your visit to the hospital will help you be more relaxed and more available to help provide emotional support for your child during the recovery process.
Our entire team is committed to making every child or youth’s hospital stay as pleasant, comfortable and safe as possible. You’ll find answers to all your questions about your next hospital visit or stay in this section.
Visiting Hours and Policies
We want to protect our patients and make sure they get well quickly. Our Visitors' Policy balances family-centred care with the need to prevent the spread of infection. We appreciate your help with this.
Who can visit patients on the units at CHEO?
- Each patient may have no more than two visitors at one time.
- Visiting hours are 3 to 8 p.m. every day, including weekends and holidays.
- Parents, caregivers, brothers and sisters can visit anytime during the day (with no more than two visitors at a time). One parent may stay 24 hours a day. Please let the charge nurse know the names of the immediate family.
Who can accompany a child or youth coming to CHEO?
For clinic appointments, day treatment or tests
Each patient can have up to two parents or caregivers with them during clinic appointments. Please keep brothers and sisters at home.
For our Emergency Department
Our Emergency Department is open 24 hours a day, seven days a week. As you can imagine, it’s a very busy place. With so many people coming and going, we must be really careful to prevent the spread of infections. Please remember that only two parents or caregivers can be with a child or teen in our Emergency Department. Please keep brothers and sisters at home.
You Should Know
Some of our patients and staff have severe allergies, so please remember:
- Do not bring nuts, nut products or latex products (like balloons)
- Avoid using scented products like perfume, cologne, aftershave, body sprays or hair care products.
- Please shop wisely at CHEO, as you would elsewhere.
Preventing the spread of infections
We want to make sure our patients get well quickly. Please help us prevent the spread of infections by:
- Staying home if you are sick (a fever, cough, runny nose, sore throat, diarrhea, a new rash or are feeling ill)
- Cleaning your hands often with soap and water or alcohol-based hand gel. You must wash with soap and water if you can see dirt or if there is mucous on your hands.
Searching for restricted items
There are times when we need to check patients for things that could cause harm to themselves or others. We do this when we feel a search is needed, to keep everyone at CHEO safe. Restricted items can be any personal belonging that could harm a patient or someone else.
Smoking on our property
Ontario’s hospitals are smoke-free zones — including hospital grounds. Provincial Tobacco Control Officers patrol hospital grounds to ensure the province’s no-smoking laws are being followed. Anyone caught smoking on hospital property will be ticketed and could be fined up to $5,000. To smoke, you must leave hospital property by crossing Ring Road toward Smyth Road. We also ask that you respect others and don’t litter.
Parking lots are on CHEO property, therefore smoking in personal vehicles parked on our lots is also prohibited.
Using e-cigarettes and vapes are not permitted anywhere on hospital property.
If you are ready to quit smoking, the City of Ottawa offers resources to help!
We really appreciate your help as we work to keep CHEO a healthy place for all children and youth.