Accessibility Policy

The Accessibility for Ontarians with Disabilities Act (AODA) is a law that was passed by the Ontario legislature in 2005, with the goal of achieving accessibility for Ontarians with disabilities by 2025.

The AODA allows the provincial government to implement and enforce standards of accessibility.

The Customer Service Standard was the first standard to be developed under the AODA and was approved as a law in January 2008. The standard is designed to make customer service more accessible to people with disabilities.

In keeping with the legislation, OCTC has developed the following:

• A policy regarding Customer Service for People with Disabilities based on Ontario's Customer Service Standard guidelines for organizations with more than 20 employees; and
• Additional related staff training materials including a brochure and a PowerPoint presentation.